Tag: <span>volunteer engagement</span>

One of the best parts of writing a blog is finding like-minded colleagues on the other side of clicking “publish”. This year, I was delighted that some readers reached out with an email or phone call. Some wanted to dig into or question a blog topic. Others just wanted to share that it was good…

Reflecting and Learning Volunteer Impact

It’s been said that what gets measured gets managed. The adage is useful: the process of measurement supports goal setting and accountability. And yet, it can also fall short when it comes to things that are hard to measure or when the act of measurement is harmful or distracting. In those cases, it may be…

Making the Invisible Visible Reflecting and Learning Volunteer Retention

When I started out as the executive of a volunteer center, I thought volunteerism was a win-win-win for everyone involved. It seemed to offer benefits to volunteers, agency hosts, corporate partners, and the community at large. Right? Not entirely. The view up close revealed a more complex picture. In fact, I discovered a shadow side…

Adaptive Leadership Making the Invisible Visible Reflecting and Learning

It was Martin Luther King Jr. Day which meant two things in my corner of social media: 1) lots of Dr. King’s quotes and 2) volunteer project photos. One post broke the mold though and stopped me in my tracks. Consultant and activist Breauna Dorelus said she wasn’t interested in my favorite MLK quote. She…

Equity Making the Invisible Visible Reflecting and Learning

You know the organization. The volunteer manual is gorgeous. The volunteers are involved in a variety of roles. The CEO highlights achievements during Volunteer Month. They check all the boxes on how to engage volunteers. You also know the Volunteer Director feels like she is carrying the entire volunteer effort on her shoulders. She struggles…

Making the Invisible Visible Reflecting and Learning

Reflecting and Learning Volunteer Impact

In his latest book, The Practice1, Seth Godin shares a distinction between comfort and hospitality, compliments of his colleague Marie Schacht. Schacht defines comfort as “reassurance, soft edges, and an elimination of tension”. Hospitality, by contrast, is “welcoming people, seeing them, and understanding what they need” (p. 53). Defining comfort as the elimination of tension…

Adaptive Leadership Making the Invisible Visible Reflecting and Learning

The late volunteer management expert Susan Ellis used to tell a story about visiting a friend who engaged hospital volunteers. (We’ll call her Judy). Susan met Judy in her office before a lunch date. Judy opened the closet door to retrieve her jacket before heading out and grumbled as baby booties rained down. “What’s the…

Making the Invisible Visible Reflecting and Learning

Nonprofit leaders love to extol the virtues of volunteers. They declare that volunteers are the heart of the organization. They assert that the organization cannot do what it does without volunteer involvement.   Yet the dirty little secret of the nonprofit sector is that many of these same leaders think that volunteers are more trouble…

Reciprocity Volunteer Impact

“One of the most common ways people give up their power is by thinking they don’t have any.” Alice Walker For years, the big funder in town had been bringing by wealthy donors to volunteer in the large community center. The donors often wanted to (and did) serve in the preschool. The problem was that…

Equity Making the Invisible Visible Reflecting and Learning