“Not everything that can be counted counts, and not everything that counts can be counted.” William Bruce Cameron The path ends at a sign informing users that their lap doesn’t count unless they hit the target. I never hit the target. It’s a principle. I know that I have walked or skated the distance; I…
Category: <span>Volunteer Impact</span>
Nonprofit leaders love to extol the virtues of volunteers. They declare that volunteers are the heart of the organization. They assert that the organization cannot do what it does without volunteer involvement. Yet the dirty little secret of the nonprofit sector is that many of these same leaders think that volunteers are more trouble…
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“The most enduring and controversial question within the field of volunteerism is the one that relates to the ‘value’ of volunteers and the hours they contribute”. Andy Fryar This enduring question comes to the forefront each year during National Volunteer Month when Independent Sector releases its annual update of the financial value of a volunteer…
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Three years ago, I facilitated a session about capturing volunteer impact in Manhattan. We discussed connecting volunteer contributions to the organization mission. I encouraged the group to think about capturing volunteer impact instead of measuring it since so much of what volunteers offer doesn’t show up in numbers. The participants teamed up to match volunteer…
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The scene… A volunteer administrator puts the finishing touches on his budget for the year. He is excited about the ways this funding will enable volunteers to advance the organization’s mission in meaningful ways and support paid staff in engaging those volunteers well. The budget is higher than in past years but still modest compared…
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In a 2018 article, nonprofit leader Jan Masaoka called the nonprofit sector to task. She named the growing professionalization of the sector and its reliance on consultants as a step away from nonprofit roots in activism and the causes that drive it. This shift has led to increasing “sophistication” in nonprofit operations, with paid professionals more…
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In June, I wrote a blog about the dangers of centering the service experience primarily on volunteers while the client, staff, and organizational needs took a back seat. The question of who we center in volunteerism has stuck with me (thanks to Vu Le’s post on who we center in fundraising). It got me thinking…
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One of my research aims has been to figure out how to measure volunteer impact. It seemed that if we could identify the “right” volunteer metrics, then nonprofit leaders could justify investing in volunteerism. It hasn’t turn out the way I expected. First, I discovered how much language mattered. Every time I facilitated a session…
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“We are so anxious to classify and categorize, both nature and human nature. It is a beautiful impulse – to contain the infinite in the finite, to wrest order from the chaos, to construct a foothold so we may climb toward higher truth. It is also a limiting one, for in naming things we often…